Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Nuvue Glass Design. Every piece is handmade with care, and I take great care when preparing and packaging your order for delivery.

Where I Deliver

I currently deliver to addresses in England, Scotland and Wales.

I am not currently offering delivery to Northern Ireland or international destinations through my online shop.

Delivery Charges

Delivery charges are calculated according to the value of your order and are shown at checkout before payment.

You can choose between Standard Delivery and Express Delivery, where available.

Standard delivery is free on orders over £50.

If you choose Express Delivery, the Express delivery charge will still apply.

Larger framed pieces, unusually fragile items, oversized artwork and bespoke commissions may require a different delivery arrangement due to their size, weight, value or fragility.

Where this applies, the delivery method and cost will be discussed and agreed with you separately.

Dispatch Times

Ready-made items are usually dispatched within 1–3 working days.

Made-to-order, personalised and bespoke pieces may take longer. Where this applies, the expected timescale will be shown in the product information or agreed with you before work begins.

Working days exclude weekends and UK bank holidays.

Occasionally, dispatch times may be slightly longer during particularly busy periods or if I am away from the studio. If there is an unexpected delay with your order, I will contact you as soon as possible.

Delivery Times

Standard Delivery normally takes approximately 2–4 working days after dispatch.

Express Delivery normally takes approximately 1–3 working days after dispatch.

These are estimated delivery times rather than guaranteed delivery dates. Delays can occasionally occur once a parcel has been handed to the delivery provider, particularly during busy periods.

If you need an item for a particular date, please contact me before ordering and I will let you know whether this is achievable.

Delivery Services

Orders are sent using a suitable UK delivery service chosen according to the size, weight, value and fragility of the order.

Where tracking is available, tracking information will be provided when your order is dispatched.

I do not guarantee that a particular courier will be used, as the most appropriate delivery service may vary depending on the order.

For larger or higher-value artworks and commissions, I may use an alternative courier or specialist delivery service where this provides a safer or more suitable option. Any additional delivery costs will be discussed and agreed with you before dispatch.

Packaging

Glass is fragile, so every order is carefully wrapped and protected for transit.

I use appropriate protective packaging and sturdy outer packaging to help ensure that your artwork reaches you safely.

Where practical, I may reuse clean packaging materials to reduce waste, provided this does not compromise the protection of your order.

Damaged Orders

Although every care is taken when packaging your order, damage can occasionally occur in transit.

If your order arrives damaged, please contact me as soon as possible.

Please keep the damaged item and all of the packaging. If possible, please send photographs showing:

● the damaged item

● the outer packaging

● the internal packaging

● the shipping label

This helps me investigate what has happened and arrange an appropriate replacement, repair or refund.

Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact me and I will investigate the delivery.

If a parcel is confirmed as lost in transit, I will arrange an appropriate replacement or refund.

Any claim I make with the delivery provider is separate from your rights as my customer.

Sending a Gift Directly to Someone

You are welcome to have your order delivered directly to the recipient.

Simply enter the recipient’s address as the delivery address at checkout.

If you would like a short gift message included, please add it where this option is available or contact me after placing your order.

Order Confirmation

You will receive an email confirming your order after checkout.

A further email will be sent when your order has been dispatched, together with tracking information where available.

Please check that the delivery address you provide is correct before completing your order.

Returns & Refunds

For information about cancelling an order, returning an item or requesting a refund, please see my separate Returns & Refunds Policy.

Nothing in this policy affects your statutory consumer rights.

Contact

If you have any questions about an order, delivery arrangements or a bespoke commission, please contact me by email at:

claire@nuvueglassdesign.com

Alternatively, you can get in touch using the Contact Me page on my website.

Thank you for supporting my independent glass business.

Claire Stuart
Nuvue Glass Design